Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you're not completely satisfied with your order, you may request a return within 7 days of delivery.
Return Policy
To be eligible for a return:
-
Items must be unused and returned in their original packaging.
-
The item must be in the same condition as when you received it.
-
Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.
To request a return, please contact our support team within 7 days of delivery and include your order details.
Refund Policy
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved:
-
Your refund will be issued to your original payment method.
-
Please allow additional time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.
Shipping Policy
We process and ship orders as promptly as possible. Please keep in mind:
-
Estimated delivery times may vary depending on your location and carrier availability.
-
Tracking information will be provided once your order has been shipped.
-
Delays caused by shipping carriers, customs clearance, or other circumstances outside our control may affect the estimated delivery time.
Cancellation Policy
Orders may be cancelled within 24 hours of placement.
After the 24-hour period, we may not be able to cancel your order if it has already been processed or prepared for shipment.
If you need to cancel an order, please contact our support team as soon as possible.
Exchange Policy
We offer exchanges for items that arrive defective or damaged.
If you receive a faulty or damaged item:
-
Contact our support team within 7 days of delivery.
-
Please provide a clear photo showing the issue.
-
Once the issue has been reviewed, we will arrange a replacement for the affected item.
Contact Us
If you have any questions about returns, refunds, cancellations, exchanges, or shipping, please contact our support team.
We're always happy to help with any questions regarding your order.